Regular readers of this blog may be aware of our adventures of late trying to swap over our Motability car, something that should be easy and accessible (clues in the name). As previously mentioned it's the first time we've ever had to swap over our car (you initially get it for 3 years) so we reckoned it'd be fairly straightforward - the staff on the phone at Motability have been great - tho' there has been a noticeable delay 'tween getting information on the phone and it being passed along the chain to the actual hard copy paper department, for example we phoned one day to extend the lease and were told it was no problem only to receive a letter a few days later saying the lease was up and we'd stolen the car(!), turns out 'the system' hadn't updated. An excuse that NT folk seem to accept as a given even tho' the new information would have been updated manually and almost instantaneously - the real reason was no-one bothered to inform anyone f...